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Privacy Policy

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy  sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 
 
(1) What information do we collect?
 
We may collect, store and use the following kinds of personal information:
 
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation).
 
(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods.
 
(c) Information that you provide to us for the purpose of registering with us.
 
(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
 
(e) any other information that you choose to send to us;
 
(2) Cookies 
 
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
 
We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
 
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; and keep track of your preferences in relation to your use of our website.
 
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. 
 
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites[, including this one.
 
(3) Using your personal information
 
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
 
(a) administer the website;
 
(b) improve your browsing experience by personalising the website;
 
(c) enable your use of the services available on the website;
 
(d) send you goods purchased via the website, and supply to you services purchased via the website;
 
(e) send statements and invoices to you, and collect payments from you;
 
(f) send you general (non-marketing) commercial communications;
 
(g) send you email notifications which you have specifically requested;
 
(h) send you our newsletter and other marketing communications relating to Alunah which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
 
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
 
(j) deal with enquiries and complaints made by or about you relating to the website;
 
(k) keep the website secure and prevent fraud;
 
(l) verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service)
 
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. 
 
Your privacy settings can be used to limit the publication of your information on the website.
 
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing. 
 
All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
 
 (4) Security of your personal information
 
We will take reasonable technical precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic transactions entered into via the website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
 
(5) Policy amendments 
 
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.
 
(6) Updating information
 
Please let us know if the personal information which we hold about you needs to be corrected or updated by emailing info@alunah.co.uk